Telkom does not want to cancel my contract after many attempts.

My contract is due to expire on the 19th April 2018 (then suppose to go onto a month to month if I don't cancel it), I sent my cancellation form to their cancellations department on the 01 March 2018. The cancellations department did not get back to me, to say whether they received it or anything. Going towards the end of March I phone Telkom and they say that I can only phone in the beginning of April because they can't step on the cancellations department's toes so I must wait. If the cancellation department still don't get back to me then I must phone them and they will sort it out.

I phoned them on the 3rd April 2018 and spoke to a guy called Graeme, he told me that I must email him what I sent to the cancellations department, he will sort it out and get back to me. I emailed him the information while I was on the phone with him and he told me he received it. I don't hear anything from him at all so on the 4 April 2018 I send him a follow up email early the morning. I get no reply, I ask the late afternoon (just to understand where this is as I don't want to pay on a contract anymore that I want cancelled).

He eventually responds with a one liner to say he "escalated" it. I asked on the 6th April 2018 for any feedback yet. He ignores my email. I asked again on the 9th April 2018 (all very courteous) for a reference number so I can phone them again (Although I haven't got money to sit on the phone whole day listening to an automated message until they decide to pick up) but yet again he is ignoring my emails.

Telkom has phoned me thrice already to offer me contracts and when I tell them I am cancelling their contract, they forceful to sell me something. They quick to take money but not when one needs to cancel the contract. Don't know if this is a way to get more money from me to pay for more months that I can't afford.

The way they dealing with this is pathetic.