TELKOM DOES NOT WANT TO CANCEL MY CONTRACT

I went to the Telkom store on the 4 December 2015 to cancel my contract as the 24month period came to a end.<br> I was assisted by Tebogo Moseta (Centurion mall). Tebogo provided me with the forms to complete. These were complete and he told me that my contract would end at the end of December and December would be the last debit order against my account. He provided me with the following ref number (***9).<br> <br> On the 18th of December 2015 I decided to call the Telkom call Centre to confirm my cancellation. I spoke to Gugu Hlatshwayo who told me there was no request for cancellation against my number. I explained to her that I cancelled the contract and provided the ref number as above to her. she told me that she could not find that ref number and its probably still with the cancellations department. She than told me it takes a while to cancel contracts even sometimes 6mts and ill just have to wait. I asked if I could speak to her manager or cancellations department. She told me that was not possible.<br> <br> Please cancel my contract and put my number to prepaid. I should not pay for Telkom's delay in cancelations For new business there's no delays why should there be for cancelati