TELKOM DOES NOT WANT NEW MOBILE CUSTOMERS???

I have been a Telkom Customer for a very long time. I have a Telkom line at home and i have a Telkom sim using Telkom Mobile. I have been a happy customer for a very long time. Recently i did some marketing for Telkom, my collogue Jackson wanted to port to another network and i convinced him to buy a new Telkom sim. We tried to use the PORTME cellphone sms system, but it was not working. We tried to contact customer "NO"Service. You can call it NO service because there is no service. The problem is: We live in Vredenburg, WE DO NOT HAVE A TELKOM the nearest one is in Cape Town. How must Jackson get to CAPE TOWN to do a port???? And i cannot understand why nobody can help him???? Is there not ONE person who can call him and HELP him to port to TELKOM?????? His number is ***. He also wants to port his wife and his whole family so is there ANYBODY who can help him become a New TELKOM MOBILE CUSTOMER or must he throw the sim in the dustbin? PLEASE TELKOM