Telkom does not want new Clients

On the 23rd of January 2016 we went to Telkom Mobile in Sandton and we were told no stock of the product we wanted was available. We then went to the Rosebank store and we were also told there was no stock. I contacted Telkom by telephone and the consultant suggested we go back to the store so the application can be processed while they are waiting for stock.On the 27th we went back to the Telkom shop in Rosebank. Our application was approved and we were told someone would call us when they get stock of the modems. Yesterday we went to the store to get feedback as its been 2 weeks now, we were told a lot of customers are in our situation and there was nothing the consultants could do. We asked to speak to the manager but she sent someone back to us with a piece of paper to write our contact details, its more than 24 hours later and we have still not received feedback. I overheard a Telkom staff member telling a colleague that Jeanette(The Manager) told her to tell customers that she is not around. Should we cancel the contract since the Telkom Managers see no need to give customers feedback ? Can someone please see to it that this is resolved ?