Telkom does not want my business anymore

I went to the local Telkom mobile branch at Mall@reds on Sunday 05/05/2015. I went through the process of upgrading my contract, all was filled in and app**** for. Even the phone was given to me un-opened as yet. She proceeded to then advise they need to re-approve for the upgrade and the systems were down but they would call the next business day being Tuesday 07/04/2015. <br> <br> I have been with 8ta/Telkom for 4 years now so why I need to be re-approved goes beyond me, anyways I accepted the response not thinking much of it. It is now 2 weeks later with no feedback! I have tried to call today and there is no answer at that branch, I also called the normal call centre and they cant tell me if we are continuing with this relationship or if I am canceling and finding an alternative service provider. <br> <br> Please let me know if you want my business or not within 48 hours or my next visit to mall@reds will be to CANCEL!