DM
Deon M

1 reviews | Active since Mar 2015

17 Mar 2015, 15:22

Telkom does not want customers - Be advised !!!!

Telkom has made it impossible for CEO's, CIO's, directors, entrepreneurs or anyone who is in Private banking to get any services from Telkom.Telkom publishes numbers to call that, they themselves will inform you will not be answered. The agents and regional management cannot receive emails as there boxes will always be full. They will call up to 5 years later for services that have long since been replaced by alternatives from other suppliers as they can't deliver. Telkom will proudly tell you that other areas of their business are ***********, and advise you to go elsewhere. Every complaint is deliberately ignored, and any agent that attempts to assist will inform you that they have no ability to do anything. So I have no hope of having the billing sorted out, no hope of getting the new services I attempted to procure, no place to voice my complaint and if heard no one who can do anything about it. Lets be honest why would we expect anything from Telkom as its been this way since the first day. Telkom SA SOC Ltd. is a useless non provider in South Africa, and failing in more than 38 countries across the African continent. Telkom is a semi-competent, 39% state-owned company.

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Replies (1)
Telkom
Telkom's reply17 Mar 2015, 15:38
Official
Hello pshyphon,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team