Telkom does not value their Customres!!!

Telkom does not value their customers at all!! I have 3 contracts with Telkom but the 3rd one was supposed to be a SIM-only contract but I am billed for a device that I did not receive. I have picked this up before they could debit my account and I explained to them that I see they wanted to bill more. They told me that it is because of the device that is included. I told them that I did not receive the device and was told that they are logging a ticket to investigate from their side. This waas logged on the 4th October 2021 Case Number : 596 985 04 Everytime I have been following up I have been told that telkom will call me back. It's been more than 2 months. This morning I spoke to Lungani Baloyi and he told me that I still need to wait for Telkom to call me meanwhile they are biling me for the device I don't have. I am so dissapointed as they don't value their customers. A 35 minutes call still did not resolve my query.