Telkom does not value customers

My number is *** Last moth I paid my account twice and amount of R210... I requested a refund the lady I spoke to said I must send proof , she gave me her email *** but my refund was not done. Due to my account being in credit I was then supposed to pay R51.66 on my debit date. On my debit date I was debited that amount successfully and got 2 sms's confirming. On the early hours of 05 April I got an sms that my services were interrupted. I called and spoke to Ntokozo who told me about the collection department and that she will send a request for me to be unsuspended. I ask her for the collectors number as it did not make sense to me why I was locked. I called them and the call rand till it said the person at ext 5883 is unavailable I must leave a message, I could not leave that message because the mailbox is full. I called over and over but no one answered. I called telkom again at 12 or after 1pm and spoke to Sne who did the same thing as Ntokozo . The next morning after 8 am I called again because I was supposed to be unsuspended, the lady I spoke to promised after I insisted on speaking to a team leader that I would be unlocked after 2 hours as she could also see on the collections system that I was debited. 4hrs later I was not unsuspended I called again I was told that my working days have not passed hence why the unsuspend requests are not going through by Keitumetse Khumalo , I asked for a team leader, A guy by the name of Sphiwe Sithole came , as he was explaining we got cut off and he never called me back. I called again this is now Thursday and he said he didn't call back as he is busy with other customers, I asked so I'm not a customer and my query is not important. He ended yp logging an incident as an unsuspention cannot be done more than 2 times, but all of them kept on telling me it's the collection department that can unlock even though I was insisting that such is done by the system so my question was that since we going for the long weekend if they don't open my line on Thursday they would do so Tuesday after eater Monday? He still told me about 24hrs. Friday came and I was still Locked. I called and spoke to Mogomositswe who still insisted that I'm not unlocked because it's a holiday as if the request pauses if it's a holiday coz according to them this must be done by a person? He hung up on me after putting me on hold for a long time .I called again and spoke to Nkosinathi and I must say , this was the only guy who understood from the first word go and ensured that when I hung up I had faith that indeed I will be unlocked . He is the only person out of the 7 consultants I spoke to including a team leader who said its the system that will unlock not any person. He was not sure that the info given by Siphiwe was correct that only 2 unsuspend requests can be logged on 30 days, he went to verify that info, went to the team leader to log an incident and ensured that it went through and came back to advise .Sunday after 3pm I was unlocked since being locked on Wednesday because of uninformed, not willing to assist consultants who didn't care a damn.I would like to say Thank you Nkosinathi , you are a true epitome of service excellence. I then received my bill and could not open due to space on my phone. I deleted then opened it finally and "boom" a shocker of my life I must pay R621 an amount I have never paid in the 5 years of being with telkom. I was told that I must pay a fee "rejection " fee of over R200, even a bank does not charge this much for a returned debit, I have been abused the past few days by telkom, " financial stress" is what I'm going through all thanks to telkom and it's unprofessional and non caring consultants. Not only was I left 4 days with not being able to utilize my services I'm now slapped with this rejection fee on my face. I will not be able to pay that amount, I am that it be removed. I feel as though telkom does not value me as a customer and hence I have no desire to upgrade since 2020, I think the best to do is cancel this contract and stop contemplating if I should upgrade or not. In the 5 years I have been with telkom my payment was rejected twice I think and everyone is struggling at the moment financially with everything being so expensive yet I'm treated like a non paying customer. I regret not canceling this contract.