Telkom does not understand their own systems

so this is now the third time I am complaining, so after all this time waiting for telkom to contact me with regards to move my adsl,I found out yesterday from my ISP afrihost that they need to first release the adsl before telkom could move it,so why didn't telkom tell me in the first place when I phoned 10210 at the beginning of the month , they know who my ISP was and in the second hello peter feedback they knew that my line is wholesale yet they couldn't be bothered to tell me to contact my isp to cancel, such a huge waste of time . Im utterly disgusted by this lack of interest, I still haven't been contacted by telkom after my second complaint here where they stated they will get another department to sort this out, I would have waited who knows how much longer if I didn't contact my ISP in aggravation. Now I have to wait another week just for telkom to have the opportunity to move it. They should have just told me this in the first place and this whole thing would have been avoided.