Telkom does not understand customer service

Item: Telkom
Rating: 1
Author: Kyle C

I have been without an internet connection since Thursday (17-05-2018) 11:00am. Phoned Telkom to log a fault. Next day they send a message (10:32am) that it has been resolved, which it wasn't. Phoned again and have heard nothing since. They said they would send a technician to have a look, nothing thus far. Is weekend standby not a thing for Telkom?

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Replies (1)

Telkom's replyOfficial

06 Jun 2018, 13:17

Hello Kyle

Thank you for taking my call.

The technician has attended to the fault today. Please test and advise when you can for us to assist further.

Regards

Noleen

Telkom Social Media Team.

Telkom's reply06 Jun 2018, 13:17

Official