Telkom does not treat their customers fairly!!!! Rude and Sneaky!!!

Two months ago i changed my bank and also my debit orders. I told Telkom i would pay the money in directly for the month as i was switching banks. I used their chat service. They then went and used the NAEDO system to deduct from the account i told them was no longer in use. They went into my new account as well before my salary date and also tried to deduct from my account. Ofcourse there would be no money in there because i didnt get paid yet. Then they did a double deduction at the end of July. This went off successfully.

I contacted Telkom and asked for the chat history that they had with me and they refused to provide this. Telkom is a financial service provider and by law any communication that they make with me forms part of my contract with Telkom. Policy holder Protection rules state that it is my right to request any communication from the service provider. What are they trying to hide?!

I contact them to confirm the amount that they will be deducting at the end of August. The agent Shandre tells me that it will be an amount for CL, wireless data and a rejection fee amount. This is a data line yet they are charging me for activating calls. When i ask for a supervisor she ends the chat.

Telkom is sneaky and their agents are ***********, rude and condescending. We are living in a time where people are losing jobs, surviving on one salary and then these people want to charge extra ??!! for what??? An amount which was never stipulated and i want that to be cancelled.