Telkom does not take its clients serious

Telkom has *********** officials, in December 2019 I noticed that after my payday I don't receive smses because my salary didn't report...i tested the theory with another phone that's when I saw that smses and calls cannot come through even though I could make calls. to cut the long story short, I called Telkom and the consultant tried to do all the call barring options with no luck. She referred me to the nearest Telkom branch to do a sim swap, I did visit Telkom on the 4th January 2020, they did a sim swap but still the problem was not solved and a case was opened for me with case number ***6, I was told I would receive a call in 48 to 72 hours. A week later still no call came through my alternative number, I then made another call to Telkom quoting the case number, I was told the case shows that is closed, how when I still didn't get the help. the lady said I should re-register the case and gave me a new case number ***6 and I was told again a technician will contact in 72hrs, 72 hrs passed and I gave it another 2 days but no call came, then I called again only to b told the people who had been dealing with my calls register the information but didn't dispatch it to the right department....from Decmber 2019 to February 2020 Telkom has been bull****ting me without any assistance.