1 reviews | Active since Mar 2017
Telkom does not take customer satisfaction seriously
<p>Telkom doesn't contact me regarding my query and marks the query as resolved???</p> <p>Customers must pay for services not used.How ********* Telkom???</p> <p>I ordered a modem from Telkom. This was February's deal. I app**** online on the 17th February 2017. A consultant called me back the same day, verified my details said all was in order and that I would recieve my modem the next week (20 - 24 February 2017) which was suppose to be delivered to me. Unfortunately I only recieved the modem on 1 March 2017 and could ofcourse only stat using it 1 March 2017. Telkom charged me for February 2017 and March 2017 at the end of March 2017. I called in and they told me that someone may have tested whether the modem is working or not hence the charge and that I only shouldve been charged for March 2017. Thet referrred me to the sales department and there was no answer. They also provided me with the sales department extension and I always have to hold on for atleast 30mins and still no one answeres the call. As a consumer I cannot be liable to pay for something I had not used however in Telkom's favor and slow delivery I was "suppose to make payment from my side. This is highly unfair and I do not approve of this at all. </p> <p><br />May 25, 2017<br />4 days ago<br />Official business reply:<br />Good day, </p> <p>Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.</p> <p>Your reference number is ********** 5.</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p> </p> <p>As per the query above I recieved no call from Telkom. So how is it possible that my query is resolved?</p> <p>This is not the first time Telkom is doing this. This is very bad services. </p> <p> </p> <p> </p> <p> </p> <p><br />May 31, 2017<br />2 weeks ago<br />Official private business reply:<br />Good Day</p> <p>Your query was escalated , we Tasked our mobile team to follow up on teh case and provide feedback, </p> <p>Please accept our apologies for the inconvenience caused.</p> <p>Regards</p> <p>Telkom Social Media</p> <p>Bronwyn </p> <p> </p> <p>I am still waiting for my query to be resolved and someone to get back to me and this suppose to be an escalated query??? </p>