Telkom does not take customer care serious

I have reported a problem with my line over 2 weeks ago, and to date i had no joy with Telkom. In 2 weeks i had spoke to almost 5 supervisors and no response as yet , I have escalated the matter and still no response. They dot even provide a courtesy call to update the client as to what is the status of there call logged. The supervisors are *********** that don't even respect customer care. a week ago, they promised me that a technician will be at my place on the 27th of November and no one pitched, despite me calling the call centre the night before to confirm this, My wife took a days leave from work to allow the technician to come through. Who is going to compensate us for the days leave, i have called the Telkom line a number of times from a line other than Telkom, who is going to pay for the lack of competence that Telkom outlays. I have sent emails to the escalation department without a response. Can one escalate an escalated matter. What is there turn around time, surely over 2 weeks is not an acceptable business practice. Telkom sells products to clients where the infrastructure lacks capabilities like a 2 meg line where the lines can only handle 1 meg.