Telkom DOES NOT serve

<p>Our internet went off on Wednesday, 13 October 2016. I called the Call centre on Thursday morning. Reference number ********** 06. We went through the whole rick-ma-roll of restarting the router, etc and I was on the line for almost an hour. Lady said someone will call me in half an hour. No one called. Next day I called again, new reference: 272 CTK171016. Tried everything again. Said someone will call me within 24 hours, No one called. Since Monday, I called numerous times per day. Still no internet. A case number was given - ********** 94. Some one called, said a technician will come out, which has not happened yet. I got a number of a Telkom technician from a friend. He came to our house to have a look, but he could not fix it, as he works more on fibre. He is of the opinion that the problem is 'central to Telkom'. All the lights on the modem is green, on the laptop it says the line is connected, but there is no internet.</p> <p>My husband and I both work from home, and our income is directly subject to the internet. We have been making use of our cellphones' internet, which is costing us a fortune. Who will reimburse us?? This is completely unacceptable!!</p>