Telkom does not respond to their customer requests

Good Day<br> <br> I am again complaining about my line and would appreciate it if you can escalate this matter again to Telkom as it is two weeks later and my problems are back to the \normal\". My ping is too high and causes my connection to be instable!!<br> <br> ***<br> <br> Your assistance would be much appreciated.<br> <br> Regards, "