CB
Chad B
1 reviews | Active since May 2012
27 Jan 2016, 11:55
Telkom does not respond to non working line
I reported my faulty telkom line a week ago and still no one has came to check it out or phoned to notify me on the complaint. When calling telkom from a cellphone i hold on for an hour or more every time before my airtime eventually runs out and still i do not speak to anyone. What kind of service is this? Reference number: 121CRK240116
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Telkom's replyOfficial
27 Jan 2016, 13:52Hello chaddieboy,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attend. The fault reference indicates the fault reported on the 24th. As per the pending fault reference, a tech has not been assigned as yet due to workload in the area. We have escalated and generated escalation REF NO : 7978, with request for urgent tech support. Further updates to be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attend. The fault reference indicates the fault reported on the 24th. As per the pending fault reference, a tech has not been assigned as yet due to workload in the area. We have escalated and generated escalation REF NO : 7978, with request for urgent tech support. Further updates to be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply27 Jan 2016, 13:52
Official
Hello chaddieboy,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attend. The fault reference indicates the fault reported on the 24th. As per the pending fault reference, a tech has not been assigned as yet due to workload in the area. We have escalated and generated escalation REF NO : 7978, with request for urgent tech support. Further updates to be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attend. The fault reference indicates the fault reported on the 24th. As per the pending fault reference, a tech has not been assigned as yet due to workload in the area. We have escalated and generated escalation REF NO : 7978, with request for urgent tech support. Further updates to be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team