Telkom does not respond to complaints

Good day

From John Meyer ***

During March 2020 I went to Telkom Greenacres to arrange for cancelling my ADSL internet as I had switched to fiber and it was not available through Telkom.

I requested only to have the landline as a phone. Nothing more.

The application was processed and I was told to come back after a week to arrange for a collection of a new SIM card phone.

Then the lockdown occurred.

Now during May 2020 I went to collect my new SIM card phone at Telkom Greenacres. I was informed that the phone would be sent via courier.

Upon receiving the parcel delivered by the courier I saw that it WAS NOT a SIM card phone but a router!

I immediately told said router to Telkom Greenacres only to be told that they will arrange that Telkom back office who sent the router, will collect it.

I was then issued with a new SIM card phone under a NEW PHONE NUMBER. I objected strongly stating that I do NOT want a new number.

I left and refused to take the phone.

After 2 days I returned to Greenacres and was told that a SIM swop would occur within 24 hours.

Now 5 days later I still do not have my original phone number and I refuse to accept any alternative number as I run a business from home on *** and no one knows the new number which was allocated to me without my permission.

Should you require the details of your consultant and the branch manager, I can provide these to you.

John Meyer 84 3rd Avenue, Newton Park, Port Elizabeth.