Telkom does not respond to cancellation requests

<p>I have emailed a request to cancel my Telkom line 30 work days ago. I have provided all the necessary information and documentation. The only response I have received is an auto-reply email that states that the request will be processed within 21 work days.</p> <p> </p> <p>I have tried to follow up on the request via multiple channels and I have spoken to various Telkom representatives and have not received any feedback yet.</p>