Telkom does not respond - billing for random contract

Telkom is the worst company to deal with when it comes to customer service - you can't even find an email address for them online - you have to go via their portals, or app, to which they don't respond!

I've tried several times to change my contract (now expired) to a voice only one. Since the expiry of my contract in March, they have been billing me for some random SmartData 500MB at R40 per month (- I DON'T WANT OR NEED THAT).

Since your service is so utterly **** - please just cancel anything and everything I have with you. I am still waiting for the so-called 48 hour reply for the query I logged twice last week via sms, as well as the email that was supposed to take 2-7 days for response, on 10th April!!!

The app now shows no details for me either, so I have no idea what's happening.

I will not be dealing with Telkom again - cheap deals really does mean cheap service.

Regards Alicia (Telkom account and no. *** / ***)