TELKOM DOES NOT RESPOND

I am so frustrated, I asked for a 10mbps line ADLS to be installed in my home, The line was installed but could only offer me 4mbps, I said that was fine, so for a week and a half the line was working perfectly, now on Saturday 6 June 2019, it was suspended, they never closed the order, so now me as a client is without the services that Telkom offered me, I al ready made more than 30 calls to them just to hear the same story over and over and my line is still not working, today is the 13th June already, must I just rather give up and go somewhere else, my order number was ********** . ref nr ********** 93A. MY NUMBER IS ********** 317,I doubt that this complaint will get them to call me. Carolina van vuuren