Telkom does not respond

One day after installation of a telephone and ADSL line all stopped working. I went online to report the problem on the fault logging page. As soon as I entered my tel number the website informed me that there was a problem on the line ( I know this already) and then the fault report is refused online. The website asked me to phone them but my phone is dead or to sms them which I did or to go to a branch. I did send a sms yesterday and am still waiting for a call. It strikes me as dumb to have a website that tells me there is a problem but refuses to log my problem online.....I would like Telkom to come and fix the problem on the line.