Telkom does not resolve issues TRJ193755

Dont take device and insurance with Telkom and telkom insure, telkom does not resolve issues. August 2024 Booked in my device with Telkom so Telkom/ Omart insure can fix unresponsive screen issues. Received the device back on November 2 2024, after much follow up and back and forth from Telkom insure. On 14 November 2024 the phone had to be booked in again as the issue was not thoroughly resolved. Since I know that you have to follow them to get things done. November 20 2024 message came through stating that I should pay R9000 for repairs. Called Telkom insure to ask how is this so cause the device is insured. I was disappointed to learn that Telkom sent my device to a wrong repair center which is SSS Cellular and they are failing to pay the R189.00 assessment fee so that my device can be released to Telkom Insure repairers 20 January 2025 I called Telkom they do not pick up their phones. I called Telkom insure and I learned that my device is still with SSS Cellular. Telkom has still not sorted out my phone. It has been 6 months now without my phone due to Telkom incompetency. Telkom will leave you hanging without a device forever