Telkom does not reimburse you in the correct amount

Good mornning,

After numerous calls, emails, sms and visits to Telkom Junction, I still have not been reimbursed in the correct amount for the time they billed me and I did not use Telkom wifi. Their billing, technical, customer services and financial services have no clue what the other is doing. It seems to me that their system does not properly record cancellations. While you cancel a service from a certain date, the billing continues for months afterwards. You pay as not to be handed over and blacklisted, and FINALLY, after months when it is cancelled (an dhow many reference numbers per sms, saying its resolved and its not) they DO NOT CREDIT YOU WITH WHAT YOU PAID EXTRA. I really hope people will get an alternative service provider for wifi. This trip has been a nightmare.