TELKOM DOES NOT REACT TO NY CANCELLATION FORM
<p>On the 6th of december i sent a cancellation form for my ADSL line and data as now I have LTE Uncapped.</p> <p>Complaint on facebook and was told to re send ro ********** za , a few days later was told to re send again to ********** za. Also send it to ********** and ********** <p> </p> <p>Who can help ???</p> <p> </p> <p>Thanks</p> <p> </p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
How long will it take this alleged "FULLFILMENT TEAM " to provide feedback ?
Yesterday I've sent all the documentation and email addresses of all Telkom Teams that promised feedback to the COO Mr. Brian Armstrong.
The next step will be Cartblanche.
How long will it take this alleged "FULLFILMENT TEAM " to provide feedback ?
Yesterday I've sent all the documentation and email addresses of all Telkom Teams that promised feedback to the COO Mr. Brian Armstrong.
The next step will be Cartblanche.
Ilham, can you please explain the Telkom timelines when it comes to customer complaints as I'm still waiting for an answer.
Regards
Ilham, can you please explain the Telkom timelines when it comes to customer complaints as I'm still waiting for an answer.
Regards
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Mvuyisi Buwa
11:14:59 AMMvuyisi: Thank you for contacting Telkom Fixed Line Technical Support, you're chatting to Mvuyisi how may i assist you?
11:15:10 AM You: Hi, I requested cancellation of the ADSL line and data and Telkom disconected my land line aswell
11:15:21 AM You: ********** 532
11:16:32 AMMvuyisi: Thank you for your inquiry,please confirm these details
1.Account holder's name/business, if your are not the account holder
2.Affected telephone number/circuit number
3.Physical Address & contact number
4.Business registration number (if this is a business)
11:17:28 AM You: AB Perelmut- ********** 532 - 80 Albrecht st Bloemfontein- ********** 392
11:18:51 AM You: ??
11:19:27 AMMvuyisi: Thank you, please give me a moment to go through the systems.
11:22:07 AMMvuyisi: Thank you for your patience Ariel, your line is still active. I am testing the line for physical faults or infrastructure related issues, when did you make the request ?
11:22:55 AM You: on 6th December for cancellation of ADSL as I went over LTE
11:23:44 AM You: when i call it says number does not exist
11:24:24 AMMvuyisi: Thank you Ariel you need to speak to our sales team because this migration is still pending. The sales department can assist with that, they deal with services activations/cancellations, ugrades, relocating lines, new installations, migrations and re-instating discontinued lines. Can I put you through to sales chats ?
11:24:41 AM You: pls
11:25:00 AM You: why is the line not working???
11:26:53 AMMvuyisi: There is possibility of a mistake being done hence I am advising you to contact them so that it can be clear to them that you still want to make/receive calls on this line but just that you're opting for LTE service in terms of internet
11:27:53 AMMvuyisi: going through, Thank you for contacting Telkom Technical Support. Enjoy your day
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Mvuyisi Buwa
11:14:59 AMMvuyisi: Thank you for contacting Telkom Fixed Line Technical Support, you're chatting to Mvuyisi how may i assist you?
11:15:10 AM You: Hi, I requested cancellation of the ADSL line and data and Telkom disconected my land line aswell
11:15:21 AM You: ********** 532
11:16:32 AMMvuyisi: Thank you for your inquiry,please confirm these details
1.Account holder's name/business, if your are not the account holder
2.Affected telephone number/circuit number
3.Physical Address & contact number
4.Business registration number (if this is a business)
11:17:28 AM You: AB Perelmut- ********** 532 - 80 Albrecht st Bloemfontein- ********** 392
11:18:51 AM You: ??
11:19:27 AMMvuyisi: Thank you, please give me a moment to go through the systems.
11:22:07 AMMvuyisi: Thank you for your patience Ariel, your line is still active. I am testing the line for physical faults or infrastructure related issues, when did you make the request ?
11:22:55 AM You: on 6th December for cancellation of ADSL as I went over LTE
11:23:44 AM You: when i call it says number does not exist
11:24:24 AMMvuyisi: Thank you Ariel you need to speak to our sales team because this migration is still pending. The sales department can assist with that, they deal with services activations/cancellations, ugrades, relocating lines, new installations, migrations and re-instating discontinued lines. Can I put you through to sales chats ?
11:24:41 AM You: pls
11:25:00 AM You: why is the line not working???
11:26:53 AMMvuyisi: There is possibility of a mistake being done hence I am advising you to contact them so that it can be clear to them that you still want to make/receive calls on this line but just that you're opting for LTE service in terms of internet
11:27:53 AMMvuyisi: going through, Thank you for contacting Telkom Technical Support. Enjoy your day