LA
Leonie A

1 reviews | Active since Nov 2016

31 Dec 2016, 08:58

Telkom does not protect there customers against theft and ***** of Data

<p>Telkom does not protect there customers against theft and ***** of Data and is incompetant of sorting out a Complaint like this they just cut your line and</p> <p> if you complain the staff at 10210 laugh at you but if you then do not pay the bill they are very quick to cut the line and that is after we log a complain at abuse and contact there crime line we had to open a ***** case at the SAP and Telkom still does not give any assistens even to the SAP there awnser to this matter is to change our passowerd that is given by them and we changed our password so many times that we even do not know what it is and we phoned 10210 and 10217 so many times we lost count </p> <p>So we just have to pay and Telkom just laugh at you wile somoene ells can use our line and data and it is imposibill for a small bussines like ours that has only have 2 PC and 2 cell phones to use 40G in less then a month and we defently do not work at 12am to 4am we work from 8:30am to 16:00pm and sinc June 2016 till today we have to pay and pay so Telkom cut our line the 12 December 2016 and they did not even sort out this **** but they whant there money TELKOM IS USELESS and do not give sweet blue zip about there custemers and there bussines THE SAP MUST SORT THIS OUT that was the awnser from the crimeline of telkom and Mr Faaiq Davids (MF) does not whant to be cc in emails to custemers qouting him " I am not a customer facing? " this is the awnser on a email we sent to the CRIMELINE and our ref is # ********** our SAP CASE NUMBER is 11/12/2016 at Kabegapark sap</p> <p> </p> <p>So Yes they did cut our bussines line because we did not pay Nov 2016 but they cant sort out theft and ***** sins June 2016 till today ??????????? Because as 10210 and 10217 is teling the customers they do not have the awnsers in front of them and we must sort out our own problem THAT IS TELKOM CUSTOMER SERVICE</p>

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Replies (2)
Telkom
Telkom's reply02 Jan 2017, 08:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, kindly reply privately with your account details

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

LA
Leonie A's update09 Jan 2017, 12:49
Reviewer Update

We contacted Telkom Accounts department we profided them with the reference nmber as per above they cannot find or see anything our line is still off we urgently need it back on with a correct account as we are ntot paying for other people who are on our lines and steeling our data. This need to be sorted out today as stated we cannot go thru this with telkom we need to work we need our lines and email on today we are done struggling with Telkom. and if this is not sorted out today we will take this further as the police who have better things to do must sort our Telkoms mess and we are done with this ****ty services that we are receiving. We need our lines on today and take it from there to start paying a accurate account. We have changed this telkom password of this Compnay so manny times that we do nmot even know it anymore that are profided to us by Telkom and the people are still taking our data and using our service!!!!! We urgently need feedback we are done struggling like this we cannot do this anymore please urgently reply in order for our services to work again with a correct account and no more people that are on our account.

I thank you and await urgently