Telkom does not pay out refunds!

After 2 and a half months, I am still waiting for my refund that was due to me by 1 October 2018. I cannot get a clear answer from the call centre agents (seeing that they only have internal mails) and that escalating my ref number does not work. It also doesnt help that the agents put the phone down when you ask to speak to a supervisor. I have tried all possible routes now with not response. I have even lodged a complaint with the National Consumer Commission. At this rate the only other route for me to follow, seems to be to take them to the small claims court!