Telkom Does Not Need Me As A Customer

Been out of internet service from 11/02/2023 on my FTTH line My fiber has been active from June 2022 . Was first told told by the Technical division that my fiber line is okay but the issue is that my username and "TIN" does not exist or been deleted. The Sales division says that is active. So the ping pong match began between Sales and Technical. Eventually there was a conference call between Sales , Technical and myself. Sales and Technical both agreed the only way to solve the issue was to create a new "TIN" which is essentially a new order. So it was app**** for with an order number given to me . The next day or 2 I queried that order number. Guess what ; that order number was cancelled. Eventually I was told that originally my "TIN" was created incorrectly that's way I don't have service. After all that I still sit with no service and no solution in sight. It would be easier for me to go to another provider. Seems like Telkom does not need my business.