Telkom Does not log complaints and they do not follow up

In November I took the black Friday deal. Actually 2 black Friday deals.

I was promised the phone would be in stock within a few days time and that I would get a call back from Carlo(Century City). The 2nd order needed insurance and this was clearly understood by both sales staff and myself and my partner.

So we asked about the Sim Card being used on another phone and he said it won't affect the insurance so my partner ported her number over to Telkom while using her old phone and waiting for the actual hardware but she was using the Sim card.

We left the store happy until I did not get a call back as I even emailed him to ask for feedback before I spent money traveling to the mall again for no reason. He saw my email read it and ignored it. To his surprise I was there at the store as I found things to be very dodge with him.

The Sim Card for my MiFi was incorrect so all the time from the order date I was given the wrong Sim card. I then called customer care only to find out that my Sim card is being used and it started being used the day I was at the store yet Sim Card serial numbers did not match so they blocked that Sim card which already had used 3GB from my 10GB. That is ***** and I requested the manager to investigate this matter as I strongly feel one of the store members knew this and used the Sim card. It would not be possible that it was given to another customer.

So when I got to the store about this I found out that yes I was given the wrong Sim card and that Telkom cannot add insurance as the Sim card was already active over 7 days. To my surprise as we were told differently at point of sale. Now my partner is scared of using the phone since it is not insured. The managed has not even called me. She just told me I used the Sim card of which I know you have a system to see the Sim cards used on a device and match up with the orse and also check to see when that Sim card was deactivated how much data was used and at which location.

I even asked him how can I complain about this as if he ignored me again I will take this further even to the ombudsman as even the manager had no sense of urgency to the matter.

I am still today awaiting for a call back.

I took pictures of the incorrect Sim Card, my complaint was not logged and I was not even advised of the complaints procedure hence I am here now. I demanded for my bill to be rectified as I did not have the phone for the full month in December, the usage on my Mifi was not used by me, well the 3GB. The amount of times I had to go to the store as no one ever calls you back wiht an update.

Last email I got was from manager saying he has escalated the insurance and ignored all that I said about the issues iv had.

As a new customer this has been stressful and still is for me and my partner as now we have been stuck with a phone that has no insurance so we can only keep it at home to avoid anything.

I believe the store had more than enough times to resolve this issue and if needs be then they should rather send me a deadlock letter so I take this further. ***. Bare in mind no one responded to my previous complaint. Till today I'm waiting on feedback about my insurance.