Telkom does not live up to its word

On 22 May my service went down, I contacted Telkom and logged a call. It was determined that the issue was not on my premises but at the Telkom box. I was without internet for more than 24 hours, they said that my account will automatically be credited. This was never done. I have emailed Telkom more than once and nobody responded or contacted me. I have had numerous issues with Telkom in the past and always have to fight to get issues resolved. I am a paying client, but the service that I receive is horrible. I have sent emails on 22 May, 24 May to ********** ********** ********** then again on 16 June and nobody bothers to sort my account out. The agents hide behind an email with no signatures or names so that no one has to take accountability. Its pathetic! The issue was not on my side, yet I was without internet, inconvenienced and then receive no service at all! How is that treating me fairly as a customer? I want my account sorted out TODAY!