Telkom does not live up to expectations

Good day all,

After some struggle last night to get hold of Telkom’s technical support team, in order to sort out our lack of internet connectivity, …I was informed that our line had been suspended. This was done without any communication from their side prior to the “automated”suspension. This small oversight of a minuscule outstanding amount is causing us a 72 hour delay in reinstating our service.

If one was able to make payment either via the Telkom app, or via the url -portal options, one would have waited maybe two hours for the payment to reflect on their system and the line to be activated.

Both the app and url sites are however down without their technical side knowing for how long this would continue, …leaving clients hanging for however long it takes their automated system to validate payments.

Their Accounts Department maintain that there is nothing they can do, even after sending them a proof of payment. They also suggest after all this that we would have had service by now if we had made payment via their portal or web page. The left hand is totally unaware of the right hand’s amputation.

In short, if you are in a similar situation, don’t hold your breath. Telkom simply says that their systems are automated and that their hands are cut off. We would have to play the waiting game.