Telkom does not know what they are doing

Billing department is *****ing up my payments and not taking debit orders off and then suspending my account. Now I have to spend the day on the phone trying to sort out their mess!

My debit order bounced on 30 Nov 2021. I had transferred money into that account for the debit orders to come off, but the Telkom debit order had obviously already been attempted by that time of the day.

I was not informed that the debit order had bounced, but I was simply suspended halfway through December.

On the 16th December when I realised the phones weren't working, I called Telkom and was told the payment had bounced and advised the make a manual payment via the portal, which I did immediately. It took 2 days for the payment to clear and my account was reinstated.

On the 25 December, Telkom attempted to debit my then empty account with a similar amount to what I paid manually on the 16th. I called several times and also went to a Telkom Direct store to find out what was happening. They apologized and said that only R1699 would be taken off at the end of December.

Well, despite there being plenty of money in the account, Telkom DID NOT TAKE MY DEBIT ORDER and now I have been suspended again!