Telkom does not know what they are doing
<p>I app**** for the Samsung J5 but after reading the reviews on it I changed to the Huawei P9 Lite for R199.00 per month. The amount of R199.00 was deducted from my bank account, and was told I will be credited with the amount of R199.00.</p> <p>Well I eventually got my device on Friday 27 January 2017, and it was activated Monday 30 January 2017, but when I got my invoice I was charged for the whole month of January, that means I am paying for something I did not have. I was charged R150.00 plus R6.38 for January but it should be R24.20 plus R6.38. For February I was charged R150.00 and R99.00 Freeme which makes it R249.00 pm, but I app**** when Telkom had the special for R199.00 per month, and then I allso did not receive the credit of R199.00 that I was told I whould get. The R199.00 that was deducted proofs that I app**** while the special was on, otherwise R249.00 whould have been deducted.</p> <p>I was then called by Telkom and told that my query is now escilated to the accounts department, and one of those people will call me to have my query resolved. Now I get an sms asking me when I will make a payment, because if I dont my service will be suspendid, but Telkom has not yet resolved my query, so Telkom and me does not know what I must pay. I asked for a revised statement with the R199.00 credit, and the device that should be R199.00pm and not R249.00pm but till now nothing has happend. I will not make any payments untill my query is resolved.</p>
Busi thanx for the feedback, but I dont agree that my account is correct. The device with freeme must be R199.00pm and not R249.00pm. What concernse me the most is that this case is still in the process to be sorted out, and I gave instructions that I will not pay untill this matter is resolved, but I received a sms stating that my debit was returned, and for that I must pay an extra R200.94, because my account jumped from R434.92 to R635.86. The pro-rata was not explained to me, as I whould never have agreed to it. The amount that I should pay according to my calculations is as follows: I ordred the device on 19 Jan 2017, I received it on 27 Jan 2017 and was activated on 30 Jan 2017, which means I had the device for 5 days that is R16.15 plus freeme R6.38 this is now for January. for February it should be R100.00 for the device and R99.00 for freeme minus the R199.00 already dabited from my account which means the amount owing is R22.53. I contacted Telkom Mobile and the agent told me that I am going to be blacklisted, but I was still trying to explain to her when she just hung up on me. Why did the debit go trough while the matter is still being investigated, as I told Telkom Mobile I am stopping payment untill my quary is resolved. The R22.53 plus R199.00 for March 2017 must be deducted on 15 March 2017.
Busi thanx for the feedback, but I dont agree that my account is correct. The device with freeme must be R199.00pm and not R249.00pm. What concernse me the most is that this case is still in the process to be sorted out, and I gave instructions that I will not pay untill this matter is resolved, but I received a sms stating that my debit was returned, and for that I must pay an extra R200.94, because my account jumped from R434.92 to R635.86. The pro-rata was not explained to me, as I whould never have agreed to it. The amount that I should pay according to my calculations is as follows: I ordred the device on 19 Jan 2017, I received it on 27 Jan 2017 and was activated on 30 Jan 2017, which means I had the device for 5 days that is R16.15 plus freeme R6.38 this is now for January. for February it should be R100.00 for the device and R99.00 for freeme minus the R199.00 already dabited from my account which means the amount owing is R22.53. I contacted Telkom Mobile and the agent told me that I am going to be blacklisted, but I was still trying to explain to her when she just hung up on me. Why did the debit go trough while the matter is still being investigated, as I told Telkom Mobile I am stopping payment untill my quary is resolved. The R22.53 plus R199.00 for March 2017 must be deducted on 15 March 2017.