Telkom does not know the meaning of Service

I Ordered the 10G LTE Wireless Internet package from Telkom in September. For a month I have been trying to get the start up package & modem delivered to me which is advertised to be delivered within 5 days. Every time i call Telkom, if I get through to the Call centre they give me the same excuses, either \we have logged your quiery"or \"" you should be contacted by the courier company tomorrow\"". Nothing ever comes of this of course. Every time I tweet"