Telkom does not know if we are Business or Mobile users , can anyone clear this up

Can TELKOM please explain yourselves, we have been a BUSINESS CLIENT for the past 12 Years? You can not give me my bill topay because im now apparelntly not registered under Business or Mobile, I must be an elien now. I phoned 10217 (Business line) and they tell me they can not help me I must phone 10210 because I am now a Mobile client. So I phone 10210 and the untrained staff tells me I'm a Business client I must phone 10217. CAN SOMEONE IN TELKOM that has a little bit MORE KNOWLEDGE please phone this Business/Mobile/elien client and give me my Bill amount So I can pay you. OTHERWISE, I WILL NOT PAY YOU! Clearly, I'm not receiving bills now because you are confused about what our business is. PLEASE TRAIN YOUR STAFF AND GET YOUR SYSTEMS WORKING!!!!!!!!! ***