LS
Leon S
1 reviews | Active since Sept 2015
09 Sept 2015, 08:10
Telkom does not keep appointments
We logged an order on 29 June 2015 for our line to be moved. Our first appointment was on 3 August 2015. Due to cable theft Telkom could not attend. We waited for 3 weeks for Telkom to complete repairs. We then got a new appointment for 3 September 2015. Telkom did not show up. After calling them they gave us a new appointment for 8 September 2015. They did not show up. This is really frustrating as I have already waited 2 months. During this time Telkom still charged us. What is more frustrating is that there is no alternative company to go to.
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Telkom's replyOfficial
09 Sept 2015, 08:35Hello louisesmith586,
Thank you for making contact with us.
Your query has been handed over to our Technical team for assistance and feedback will follow.
Ref SM143902.
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
Your query has been handed over to our Technical team for assistance and feedback will follow.
Ref SM143902.
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
Telkom's reply09 Sept 2015, 08:35
Official
Hello louisesmith586,
Thank you for making contact with us.
Your query has been handed over to our Technical team for assistance and feedback will follow.
Ref SM143902.
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
Your query has been handed over to our Technical team for assistance and feedback will follow.
Ref SM143902.
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,