Telkom does not honour installation dates

I app**** for a landline in October/November. Telkom said that they would install withing 7 days. I spoke to a lady - she called me - and she did a \simulation"and said that my area was zoned for a 4MB ADSL line. I completed the application and since then did not receive any feedback. I went to a Telkom store and the store assistant told me that I was scheduled for installation on 30 January as they were involved in an \""upgrade project\"". When I contacted an online agent in the week after the 30th of January"