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Shaz E

1 reviews | Active since Mar 2016

26 Nov 2018, 16:54

Telkom Does not honour deal as per advertised

On black Friday an online application was made for the P smart. At R149 per month. Infact three applications were made. The sales division called to assist. Only to realise after the call that only one of the applications were processed. We requested to be called again to process the other two applications and was told that only client services could help with that, after speaking to client services we were told that sales had to help. Now being pushed from pillar to post. Eventually going into the store and the store asked us to call the call centre again. This time we were told only one deal per customer. Nowhere on the initial ad posted did the terms and conditions state one per customer. If the call centre had got their story straight and informed us correctly from the start we could have addressed this already. However nobody seems to know what's going on and Telkom now says one per customer without stating that on the ad. Really misleading and unfair. This deal needs to be honoured.

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