1 reviews | Active since May 2017
Telkom does not honour cancellation of mature contracts or debit orders.
I have been trying to cancel my mature contract for mobile data for months and month now. I have not used the devices in this time at all either. Even when i reverse the debit orders, they are taken off later in the month again anyway. I am unable to stop this abuse of my bank account. ABSA says they cannot assist, I must speak to Telkom. Here is the problem, there is no one at Telkom to speak to! E-mails are not answered, call centre gives you email addresses to send complaints and cancellations to. There is NO cancellation line!
You simply cannot stop them from ongoing abuse once you sign that debit order.
Debit order reversals cost around R 30 each time, and that twice a month is R 60 per month, costing me R 420 just to cancel ******* activity on my account to date.
Why can't they sue people who don't pay accounts so that at least we can have someone to correspond with?
