Telkom does not give a damn about their clients

<p>Hi</p> <p> </p> <p>I have a business with 3 lines and adsl from telkom since 2007. My account has never been in arrears and my debit order is at a limit that will always accomodate my usage. This morning i walked into my store to find that all my lines are suspended. When i called telkom to query they said that my lines are suspended and that i owe R2514. Apparently The travesty that is telkom did not bill for on a monthly basis for an upgrade on my adsl package. So they decided to bill me for 9 months all at one go. My bill for June was over R9000. I did not know about this until today. The funny part is that my bills are generally R2200 and they have been taking R3000 a month so the balance was eating away at the outstanding balance. I completely accept that i owe the money as i did make use of the service and it is my obligation to settle the bill. However what is disheartening is that Telkom really couldnt give a **** about their customers. No warning, no calls, no undertsanding. Now im left to suffer for the next 48 hours in a business with no telecommunications. Thank you Telkom. I will use my anger as an energy to find every possible alternative to all of Telkoms services so that I am not cornered into using theirs.</p> <p>Oh yes all Telkom branches only do sales. So forget about face to face support. They will sell you a phone or contract but if you got a problem you need to call the helpline