Telkom does not fix my ADSL problem !!!

I am seriously irritated with Telkom. <br> <br> On Monday, 23 Mar 2015, my ADSL connection failed, after it was still working on the evening of 22 Mar.<br> We reported this error on 23 Mar, and got back this ref no : 1358CTK230315<br> <br> On 27 Mar we received an SMS indicating the problem was fixed. We were away on holiday, and could not check if line now working.<br> <br> Got home, and found line still down. I phoned 10210 on Saturday 11 Apr 2015 , and spend and hour with a call centre agent trying to help me, resetting router, loading login details and doing setup again, Still failure. He then said he will log a call for me, and that a technician must visit my premises. I urged him I am on holiday and want this done this week since I am still on holiday. The ref nr of this is : 36BTK110415.<br> <br> So, from Saturday I have been waiting. On the afternoon of Tuesday, 14 Apr, a Telkom technician phoned me indicating he is in my street and fixed my problem and says I must check if line correct. I checked, line still down. I urged him to come to my home, he said not neccesary, he will check and fix and call me back. He did not call back.<br> <br> I am seriously agitated by this poor service. I am down 24 days.