Telkom DOES NOT FIX FAULTS as they promose

I recently acquired a Telkom line which was installed at my house on the 24th of December, since this time our line was only working till the 9th of January. I reported the problem at my local Telkom branch on the 12th of January but was not given any reference number at all. on the 14th I returned to the branch to inquire on when it would be fixed and they said that a technician had been assigned to attend to the fault on that day. <br> <br> Since then I have still not heard anything from Telkom and on Monday I decided to phone their call center to hear if they can't maybe give me feedback. When I eventually got through to a call center agent they advised me that the call had not been assigned to a technician at all. Yesterday I went back to the our local Telkom branch for the 3rd time and this time the lady said that she would email the manager and get back to me with feedback. I have still not heard anything from them since then and I feel this service is pathetic!!<br> <br> I can\t work without internet and I am a Netflix subscriber which means that I have paid them for a service that I can not use because Telkom is not fixing the fault I logged more than a week ago!<br> <br> Telkom Number ***"