1 reviews | Active since May 2018
Telkom does not fix faults
on Sunday 17 June I reported Fault 10CTK170618. Telkom just cleared this fault from the sustem without fixing it or sending an SMS as they clame they did.
I then re-reported it on the 20 June as 203CTK190618.
Still not repaired. When you call the call center you get a whole lot of BS!!
In short the call center agents are not helpfull at all, and will not give their names. They say it is telkom policy. If this is policy it indicates they are hiding their poor customer service!
What telkom did show me was the need to pay the extra instalation fee and get fiber connected. At least then I will get reliable service from a proper private company!
HI trevor1967
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Apologies for the delay. I have interrogated the line and the test results do in fact indicate a defect on the line. I have reported the incident to our testing center to further evaluate and establish the root cause in order to dispatch a field technician accordingly. The generated fault reference number is :186CTK090718 and further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI trevor1967
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Apologies for the delay. I have interrogated the line and the test results do in fact indicate a defect on the line. I have reported the incident to our testing center to further evaluate and establish the root cause in order to dispatch a field technician accordingly. The generated fault reference number is :186CTK090718 and further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,