Telkom does not fix faults

I reported a faulty telephone line 2 days ago and was pleasantly surprised when a Telkom technician arrived yesterday to fix the fault. Only after he left did I realise that there was such a bad crackle on the line, and it sounds as if a fax machine is running in the background, all this contributing to me not being able to use my phone line. Since then I also have an intermittent ADSL connection. When I tried to report this fault, I am repeatedly told by Telkom that I cannot report another fault as there is already a fault reported that has not been closed. So how long does it take for Telkom to close a fault, because in the meantime I cannot use my phone and the system does not allow for me to report another fault on the line. And to other users out there, do not try to use the online Chat Facility to a Telkom person, it does not work! It went as far as the sales person greeting me and then it went silent. This service is bad bad bad bad, why do we have to put up with this shoddy work and poor systems from a company who charges us a lot for a necessary service.