Telkom does not even deserve a 1 star! It should be 0 stars.

Telkom does not even deserve a 1 star! It should be 0 stars.

May 2025's invoice noted that I have credit of -R136.60 which in simple terms means I DON'T OWE ANYTHING!! I called as soon as I saw the invoice because I was confused why I shouldn't be paying the R800 as normal. The agent told me I have credit, and he does not know why I'm not owing, how ***********!

The nerve of Telkom to tell me the amount due for the month of June 2025 is R1339 instead of R800 is ABSURD. Lindokuhle from the Fibre Billing Department told me it was Telkom's fault that the May's invoice was incorrect. Now I am being charged for Telkom's fault and incompetency.

Even worse, I got my number blocked from calling the customer care. Whenever I call using my other number, the call just ends. I thought maybe it was network. I tried different places for better network, after numerous tries I figured my number is blocked. I can't get through the cancellation department to cancel this month-to-month contract.

I WANT THIS FIBRE CONTRACT CANCELLED because I am definitely not paying for Telkom's faults!!! I should be Fairly treated as a client according to the FAIS they say they follow.