DB
David B

1 reviews | Active since Feb 2015

05 Apr 2018, 10:15

Telkom does not deserve to be a service provider.

Since December 2017 I have been plagued with Telkom line issues and frequent down time, for weeks on end. I have now been without a useable line since early in March 2018 and fault reporting has been a nightmare. The fault logging system requires logging in to your profile and when trying to report the problem, the system crashes and instructs you to phone 10210. This done, an automated system asks fro your telephone number and then instructs you to phone your service provider. This I did and Webafrica reported the fault on 18 March 2018. Up to now there has been absolutely no apparent progress. I pay for a full service, my account is paid in full and in credit, but I have only had about 50% usage over the last 4 months. I really hope Telkom is proud of their ever diminishing reputation.

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