CC
Cheryl C

1 reviews | Active since Mar 2015

01 Mar 2015, 11:48

Telkom does not deliver again!

For the last 5 months I have been trying to get Telkom to fix my internet line. The same thing happens every time they come. Firstly they never phone before arriving as Ib specifically request, resulting in delays of up to a week of them coming to check the fault. I wish there was an alternative!<br> 1. faulty line.<br> 2. I phone to report our slow internet -(we have a 2 meg line but only get about .70 meg)-on phone for 3/4 hour.<br> 3. they arrive without phoning resulting in delays if I'm not home.<br> 4. the technician finds there is a fault.<br> 5. he busies himself outside the house hammering and doing \stuff":<br> 6. he then tells me its the router/ underground cable/ old wires/ connections or anything else he can think of.<br> 7. I am told it is fixed.<br> 8. It works for a day then reverts back to a worse condition.<br> 9. I phone to report the fault.....<br> I feel like I am living the old song \""Theres a hole in the bucket dear Liza\""<br> <br> The last time I complained I spoke to Hemina letting her know that if it was not fixed in 2 days"

0
Replies (1)
Telkom
Telkom's reply01 Mar 2015, 12:52
Official
Hello lilchez,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM93040.

We apologise for any inconvenience caused.

Regards,
Wesley Arendse
Telkom Social Media

Best regards,