TELKOM DOES NOT DELIVER A SERVICE TO THE CLIENT

I placed via email *** on the 4th of November. On the 5th of November I received a mail confirming my order for a wifi extender with order number ***A dated 5th of November. However I received a sms stating that I must pay a deposit, when I phoned the 5th to find out how they processed my order that there is a co-payment and they assured me there is nothing to be paid the order will be dispatched within 48 to 72hrs. Till today my order is stuck in system because there is a co-payment due before installation can be done. I again explained that I already have an existing adsl service with telkom and there is no installation needed for the device. They logged a query for co-payment to be waived so that order can be released and send via courier. Till today after more than 30 calls and emails to 10213 my order is still stuck in the system because someone is not doing his or her work and rendering a service to the client. Customer service of Telkom is non existing and the consultants just keep using the excuse that they are working from home which is unecceptable!!!