Telkom does not deliver.

Item: Telkom
Rating: 1
Author: Thomas C

I ordered an ADSL on the 15th of July 2018 and it had to be installed in Despatch. To date nothing has been done. A telephone number was issued as well as a reference number. Every time I do the up to 45 minute call to their call centre, I am advised that I will receive an SMS the following Monday with an installation date, which never happens. This now the 4th of September and nothing has been done. My wife has spent countless hours on the line to the call center and it is all for nothing.

Helpful (0)

Replies (2)

Telkom's replyOfficial

05 Sept 2018, 08:54

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.

davidsb1We do apologize for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply05 Sept 2018, 08:54

Official

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.

davidsb1We do apologize for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Thomas C's updateReviewer Update

06 Sept 2018, 11:39

Please get this sorted out. This is completely unacceptable. The waiting period now far exceeds the 21 days promised. This is now costing money as I will be stuck with 2 internet connections.

Thomas C's update06 Sept 2018, 11:39

Reviewer Update

Please get this sorted out. This is completely unacceptable. The waiting period now far exceeds the 21 days promised. This is now costing money as I will be stuck with 2 internet connections.