TELKOM DOES NOT DELIVER

Hi<br> <br> We are running an auditors firm and are relying on working telephone lines. We again reported our phone lines on 01/06/2015.Technician came out and told us the cables were faulty and needed to be replaced. He escalated it. On the fault tracking site we received an sms stating Telkom is aware of the problem and they are investigating. On 12/06/2015 I received an sms stating that cables were being replaced.After more calls to log a fault. Another technician came out and explained that it was a cable fault he will escalate it. I told him that cables was replaced according to sms. He then said the work was not finished they only done half of the job. O my word...... now we are still without our line and the clients still has problems contacting us. Try to phone but you have to hold on for 20 min or longer and still no satisfaction. I escalated the fault on the website and had no reply at all. In fact I received a call from a VOIP company just after all this. Where did they get my personal cell no from, and how did they know the land line was not working. Telkom Leaking info?<br> What do we need to do to get our phone lines sorted out as it seems TELKOM just don't care.<br> <br> Regards<br> Sue